If you don’t notice a problem straight away It might not be obvious at the time that the work wasn’t done to a good standard, eg you hired a ‘man and van’ to help you move house and found a broken ornament 3 weeks later. You’re entitled to ask for things to be put right for: up to 6 years in England, Wales and Northern Ireland up to 5 years in Scotland What to say or write You might want to mention the law that deals with your rights in this situation. Choose the relevant law depending on when you gave the trader the go-ahead. If you agreed the work before 1 October 2015, you can say: “The Supply of Goods and Services Act 1982 says that reasonable care and skill must be used while working. In my opinion, you did not use reasonable care and skill when you carried out this work. I want you to fix the problem/give me a price reduction.Heres the law you can all winge as much as you like,You can use this if you also have a problem with a purchase .